Reference

Terms That Protect Your Account and Data

We've built our legal framework around clarity — the terms that govern your account, your wallet activity through DANA, OVO and GoPay, and how we handle your data when you access the platform from eligible Indonesia regions.

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dayak888 Terms That Protect Your Account and Data
DATA AND SECURITY

How We Handle Your Information

Your account data, transaction history, and identity documents are stored on secure infrastructure with access limited to authorized staff who need it for verification, fraud prevention, or support. We use session cookies to keep you logged in and functional cookies for language and currency preferences; you can refuse optional cookies without losing access to core features. Personal data is retained for as long as your account is active plus any period required by applicable financial or anti-fraud regulations; once that period ends, we delete or anonymize it.

Secure Storage Account data and identity documents sit on infrastructure with restricted access — only authorized staff working on verification, fraud checks, or your support ticket can view your information.
Cookie Policy Session cookies keep you logged in; functional cookies remember language and currency settings — optional marketing cookies can be refused in your browser without blocking core account features.
Retention Period We hold your data while your account is active plus any period financial or anti-fraud rules require — after that we delete or anonymize it so it no longer identifies you.
Data Requests Request a copy of your data, ask us to fix an error, or close your account and request deletion through support — we verify your identity and complete the request within the timeframe local law sets.
LEGAL CONTACT

How to Reach Us on Legal Matters

Account disputes, data requests, and terms questions all route through dedicated channels. Live chat handles urgent account issues during peak hours; email support covers data access requests, account closure requests, and document disputes with a typical reply time of one to two business days. If you need to escalate beyond first-line support, ask the agent for the escalation path and reference number.

Live Chat Quickest path for account disputes and urgent verification questions — agents online during Indonesia peak hours; request escalation and a reference number if the first reply does not resolve your issue.
Email Support Send data access requests, account closure requests, and detailed document disputes here — replies typically arrive within one to two business days and include your ticket reference for follow-up.
FAQ Section Common legal and account questions answered in plain language — covers withdrawal disputes, bonus term interpretation, and the document types we accept for identity verification.

Common Legal Questions Answered

You can request a copy of the data we hold, ask us to correct errors, restrict processing for specific purposes, or close your account and request deletion — contact support with your account email and we will verify your identity before processing the request.

Email support from your registered address, state that you want to close your account and delete your data, and we will confirm your identity then process the closure and deletion within the timeframe local law requires — some transaction records may be retained for regulatory or fraud-prevention periods.

Contact support with your transaction ID or bonus reference and a clear description of the issue — the team will review the logs and terms, explain how the rules were applied, and escalate to a supervisor if you are not satisfied with the first response.

Yes — the complete terms and conditions document is linked at the footer of every page and also presented during account registration so you can read and accept them before your first deposit.

We use session cookies to keep you logged in and functional cookies for language and currency preferences — optional marketing cookies can be refused in your browser settings without losing access to the lobby, wallet, or support features.

Ask the support agent for the escalation path and a ticket reference — escalated cases are reviewed by senior staff and if no internal resolution is reached, the dispute may be referred to an independent mediator as described in the full terms.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.