The Questions We Get Asked Every Day
Most questions we see from Indonesia players fall into five areas: how fast DANA, OVO and GoPay deposits show up in your account balance, what documents we need to verify a withdrawal, how to reset your login if you lose your phone, which games count toward rollover when a promo is running, and how to reach support when the lobby will not
load. This page walks through each one. Deposits sent from your DANA, OVO or GoPay app usually reflect within sixty seconds once you confirm the transfer with your wallet PIN; you will see the balance update on the next screen refresh. Withdrawals require account verification — we ask for a photo of your ID and a selfie holding it so we can
match the name on your wallet to the name on your account; that step happens once, and most requests clear within a few hours after approval. If you forget your login PIN or lose access to the number you registered, tap the account-recovery link on the sign-in screen and follow the prompts; you will need the phone number or email you originally
gave us. For game rules, each title shows its own help screen — tap the question-mark icon in the corner while the game is open. Rollover rules for promos are listed on the promo detail page before you opt in; not every game contributes the same rate. If the lobby freezes or a table disconnects, try refreshing first; if that does not
help, message support through the chat icon in the top-right corner or send a note to the contact address shown in the footer. Most load issues come from signal drops on mobile — switching from data to Wi-Fi or vice versa usually fixes it. We keep this FAQ current as new questions come in, so check back when you run into something
unexpected.
- DANA
- OVO
- GoPay
- Account Verification